Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes: Account Information: When you register, we collect your name, email address, and password. If you sign up through a third-party authentication provider, we may receive your name and email from that provider. Payment Information: When you make a purchase, our payment processor collects your payment card details, billing address, and transaction history. We do not store full payment card numbers on our servers. Usage Data: We automatically collect information about your interactions with the Service, including the tools you use, files you process, processing parameters, timestamps, and feature usage patterns. Device and Technical Data: We collect information about the device and browser you use to access the Service, including IP address, browser type and version, operating system, device identifiers, and referring URLs. Content You Provide: When you upload files for processing (images, audio, etc.), we temporarily store these files to perform the requested operations. We also collect any text inputs you provide to our tools. Communications: If you contact us for support, provide feedback, or participate in surveys, we collect the content of those communications along with your contact details.

We use the information we collect for the following purposes: Service Delivery: To provide, maintain, and improve the Service, including processing your files, delivering results, and managing your account and subscriptions. Authentication and Security: To verify your identity, protect your account, detect and prevent fraud, abuse, and security incidents. Billing and Payments: To process payments, manage subscriptions, track credit usage, and send you invoices and receipts. Communications: To send you transactional emails (account confirmations, password resets, payment receipts), service announcements, and, with your consent, marketing communications. Analytics and Improvement: To understand how users interact with the Service, identify trends, measure the effectiveness of features, and improve user experience. Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service and other agreements. We do not use your uploaded content or processing outputs to train, improve, or develop our AI models unless you explicitly opt in to such usage through your account settings.

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include: - Encryption of data in transit using TLS 1.2 or higher - Encryption of sensitive data at rest - Regular security assessments and penetration testing - Access controls and authentication requirements for internal systems - Monitoring and logging of access to production systems - Employee security training and background checks Your uploaded files and processing outputs are stored temporarily on our servers for the duration necessary to complete the requested processing and to allow you to download results. After the retention period specified in your plan (7 days for Community, 90 days for Premium), files are automatically deleted from our systems. While we strive to protect your data, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we commit to promptly notifying affected users in the event of a data breach as required by applicable law.

We use trusted third-party service providers to help us operate, provide, and improve the Service. These providers may have access to your information only to perform specific tasks on our behalf and are obligated to protect your data in accordance with this Privacy Policy and applicable law. Our third-party service providers include: - Cloud infrastructure providers for hosting and data storage - Payment processors for handling financial transactions - Email service providers for transactional and marketing communications - Analytics providers for usage tracking and product improvement - Customer support tools for managing support requests We may also share your information with third parties in the following circumstances: - With your consent or at your direction - In response to legal processes or government requests - To protect our rights, privacy, safety, or property, or that of our users or the public - In connection with a merger, acquisition, or sale of assets (with notice to affected users) We do not sell your personal information to third parties for their marketing purposes.

We use cookies and similar tracking technologies to collect and store information about your interactions with the Service. Essential Cookies: Required for the Service to function properly. These include session cookies for authentication and security cookies for fraud prevention. You cannot opt out of essential cookies. Functional Cookies: Used to remember your preferences and settings (such as language and display options) to enhance your experience. Analytics Cookies: Used to collect information about how you use the Service, including which pages you visit and how long you spend on them. This helps us improve the Service. You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may limit your ability to use some features of the Service. We do not use third-party advertising cookies or tracking pixels for targeted advertising purposes.

We retain your personal information for as long as your account is active or as needed to provide you with the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except as described below. We may retain certain information for longer periods as necessary to: - Comply with legal obligations (such as tax and accounting requirements) - Resolve disputes and enforce our agreements - Prevent fraud and abuse - Maintain security and operational records Uploaded files and processing outputs are retained according to your plan tier: - Community plan: 7 days from processing - Premium plan: 90 days from processing After the applicable retention period, files are permanently deleted from our systems and cannot be recovered. Aggregated and anonymized data that cannot be used to identify you may be retained indefinitely for analytical and statistical purposes.

Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them. Rights under GDPR (European Economic Area residents): - Right of Access: Request a copy of the personal data we hold about you. - Right to Rectification: Request correction of inaccurate or incomplete data. - Right to Erasure: Request deletion of your personal data under certain circumstances. - Right to Restriction: Request that we limit processing of your data. - Right to Data Portability: Request your data in a structured, machine-readable format. - Right to Object: Object to processing of your data for certain purposes. - Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent. Rights under CCPA (California residents): - Right to Know: Request information about the categories and specific pieces of personal information we have collected. - Right to Delete: Request deletion of your personal information. - Right to Opt-Out: Opt out of the sale of your personal information. Note: We do not sell personal information. - Right to Non-Discrimination: We will not discriminate against you for exercising your rights. To exercise any of these rights, please contact us at privacy@fastly-ai.com. We will respond to your request within 30 days (or sooner if required by applicable law). We may ask you to verify your identity before processing your request.

Our Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. For transfers of personal data from the European Economic Area, United Kingdom, or Switzerland, we rely on appropriate legal mechanisms such as Standard Contractual Clauses approved by the European Commission, or other valid transfer mechanisms under applicable data protection law. By using the Service, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your country of residence.

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@fastly-ai.com so that we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, for significant changes, by sending you an email notification or displaying a prominent notice within the Service. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: privacy@fastly-ai.com General Inquiries: support@fastly-ai.com Address: Fastly AI, Inc. For data protection inquiries from the European Economic Area, you may also contact our Data Protection Officer at dpo@fastly-ai.com. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.